Administrator - Mainframe Automation Tools
India
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Job Description
Administrator - Mainframe Automation Tools

Job Summary

The Mainframe Support Administrator plays a critical role in ensuring smooth operations by independently resolving support tickets and conducting root cause analysis. This position is vital for maintaining high customer satisfaction through effective on-call support and adherence to quality standards.

Key Responsibilities

1. Provide Technical Support For Mainframe Automation Incidents By Analyzing And Troubleshooting Issues, Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis On Escalated Issues In Message Automation To Identify And Implement Corrective Actions, Enhancing System Reliability.
3. Develop And Maintain A Knowledge Base By Documenting Solutions And Updates, And Conduct Training Sessions For New Hires To Foster Skill Development Within The Team.
4. Independently Resolve Support Tickets Within The Agreed Service Level Agreements, Ensuring Timely And Efficient Resolution To Meet Customer Expectations.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution Rates And Minimizing Reopened Cases Through Effective Issue Resolution Strategies.

Skill Requirements

1. Proficient In Mainframe Automation And Message Automation Tools.
2. Strong Analytical And Problem-Solving Skills With A Solid Understanding Of Ticketing Systems.
3. Familiarity With It Service Management Best Practices.
4. Good Communication Skills To Facilitate Knowledge Transfer And Customer Interactions.

Other Requirements

1. Optional But Valuable Certifications: Ibm Certified Administrator � Mainframe Or Itil Foundation Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.