Administrator - Microsoft Intune
United States
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Job Description
Administrator - Microsoft Intune
Others, California

Job Summary

OSS Technician (On-Site Support) The OSS Technician provides both in-person and remote IT support for AMD employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment. Primary Responsibilities • Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support). • Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues. • Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards. • Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software. • Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources. • Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration. • Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments. • Configure user access to network shares and organizational resources while following established security policies. • Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences. • Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization. • Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams. • Maintain high customer satisfaction while balancing service quality, response time, and company standards. Preferred Skills • Windows, and Linux administration • SCCM / Microsoft Endpoint Configuration Manager • Active Directory • Microsoft 365 • Remote support (Teams, Zoom, Remote Desktop) • VPN & MFA troubleshooting • Hardware diagnostics and repair • Customer service and communication • Enterprise desktop support • AV / Conference Room support

Key Responsibilities

OSS Technician (On-Site Support) The OSS Technician provides both in-person and remote IT support for AMD employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment. Primary Responsibilities • Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support). • Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues. • Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards. • Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software. • Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources. • Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration. • Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments. • Configure user access to network shares and organizational resources while following established security policies. • Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences. • Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization. • Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams. • Maintain high customer satisfaction while balancing service quality, response time, and company standards. Preferred Skills • Windows, and Linux administration • SCCM / Microsoft Endpoint Configuration Manager • Active Directory • Microsoft 365 • Remote support (Teams, Zoom, Remote Desktop) • VPN & MFA troubleshooting • Hardware diagnostics and repair • Customer service and communication • Enterprise desktop support • AV / Conference Room support

Skill Requirements

OSS Technician (On-Site Support) The OSS Technician provides both in-person and remote IT support for AMD employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment. Primary Responsibilities • Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support). • Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues. • Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards. • Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software. • Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources. • Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration. • Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments. • Configure user access to network shares and organizational resources while following established security policies. • Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences. • Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization. • Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams. • Maintain high customer satisfaction while balancing service quality, response time, and company standards. Preferred Skills • Windows, and Linux administration • SCCM / Microsoft Endpoint Configuration Manager • Active Directory • Microsoft 365 • Remote support (Teams, Zoom, Remote Desktop) • VPN & MFA troubleshooting • Hardware diagnostics and repair • Customer service and communication • Enterprise desktop support • AV / Conference Room support

Other Requirements

OSS Technician (On-Site Support) The OSS Technician provides both in-person and remote IT support for AMD employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment. Primary Responsibilities • Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support). • Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues. • Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards. • Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software. • Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources. • Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration. • Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments. • Configure user access to network shares and organizational resources while following established security policies. • Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences. • Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization. • Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams. • Maintain high customer satisfaction while balancing service quality, response time, and company standards. Preferred Skills • Windows, and Linux administration • SCCM / Microsoft Endpoint Configuration Manager • Active Directory • Microsoft 365 • Remote support (Teams, Zoom, Remote Desktop) • VPN & MFA troubleshooting • Hardware diagnostics and repair • Customer service and communication • Enterprise desktop support • AV / Conference Room support
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.