Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
United Arab Emirates
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Job Description
Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Others, Dubai

Job Summary

We are seeking a proactive Onsite Desktop Support Engineer responsible for providing hands-on technical support to end users. The role focuses on troubleshooting hardware/software issues, resolving incidents, and ensuring seamless user experience in a corporate IT environment.

End User Support\\\\r\\\\n\\\\r\\\\nProvide onsite L1/L2 support for end-user computing devices (desktops, laptops, peripherals).\\\\r\\\\nTroubleshoot and resolve hardware, software, and OS-related issues (Windows 10/11).\\\\r\\\\nHandle walk-in users and VIP support requests.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nIncident & Request Management\\\\r\\\\n\\\\r\\\\nManage incidents and service requests via ITSM tools (ServiceNow).\\\\r\\\\nEnsure timely resolution within SLA timelines.\\\\r\\\\nEscalate complex issues to L2/L3 teams when required.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nHardware & Asset Management\\\\r\\\\n\\\\r\\\\nInstall, configure, and maintain desktops, laptops, printers, and accessories.\\\\r\\\\nPerform hardware replacement, upgrades, and troubleshooting.\\\\r\\\\nMaintain asset inventory and tracking.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nUser Administration & Access\\\\r\\\\n\\\\r\\\\nSupport Active Directory (user creation, password reset, access management).\\\\r\\\\nConfigure user profiles, email (Outlook), and collaboration tools (Teams, OneDrive).\\\\r\\\\nAssist with VPN access and connectivity issues.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nSoftware & Patch Support\\\\r\\\\n\\\\r\\\\nInstall and troubleshoot software applications and updates.\\\\r\\\\nSupport OS patching, antivirus, and endpoint security tools.\\\\r\\\\nEnsure systems comply with security and patching standards.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nNetwork & Connectivity Support\\\\r\\\\n\\\\r\\\\nTroubleshoot LAN/Wi-Fi/VPN connectivity issues.\\\\r\\\\nCoordinate with network teams for resolution of complex issues.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nDocumentation & Compliance\\\\r\\\\n\\\\r\\\\nMaintain incident records, knowledge base, SOPs, and documentation.\\\\r\\\\nEnsure compliance with IT policies, procedures, and security standards.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nCustomer Support & Coordination\\\\r\\\\n\\\\r\\\\nProvide excellent end-user support and communication.\\\\r\\\\nCoordinate with infra, network, security, and application teams.\\\\r\\\\nParticipate in shift and onsite support schedules.\\\\r\\\\n\\\\r\\\\n 

Key Responsibilities

End User Support Provide onsite L1/L2 support for end-user computing devices (desktops, laptops, peripherals). Troubleshoot and resolve hardware, software, and OS-related issues (Windows 10/11). Handle walk-in users and VIP support requests. Incident & Request Management Manage incidents and service requests via ITSM tools (ServiceNow). Ensure timely resolution within SLA timelines. Escalate complex issues to L2/L3 teams when required. Hardware & Asset Management Install, configure, and maintain desktops, laptops, printers, and accessories. Perform hardware replacement, upgrades, and troubleshooting. Maintain asset inventory and tracking. User Administration & Access Support Active Directory (user creation, password reset, access management). Configure user profiles, email (Outlook), and collaboration tools (Teams, OneDrive). Assist with VPN access and connectivity issues. Software & Patch Support Install and troubleshoot software applications and updates. Support OS patching, antivirus, and endpoint security tools. Ensure systems comply with security and patching standards. Network & Connectivity Support Troubleshoot LAN/Wi-Fi/VPN connectivity issues. Coordinate with network teams for resolution of complex issues. Documentation & Compliance Maintain incident records, knowledge base, SOPs, and documentation. Ensure compliance with IT policies, procedures, and security standards. Customer Support & Coordination Provide excellent end-user support and communication. Coordinate with infra, network, security, and application teams. Participate in shift and onsite support schedules.



Skill Requirements

Strong experience in desktop/laptop support and troubleshooting. Knowledge of: Windows OS (10/11) Active Directory & user management Microsoft 365 (Outlook, Teams, OneDrive) Familiarity with: ITSM tools (ServiceNow preferred) Basic networking (DNS, DHCP, VPN) Experience with hardware support and asset management. Understanding of ITIL processes. Qualifications: Diploma / Bachelor’s degree in IT or related field. 2–5 years of experience in Desktop Support / EUC roles. Certifications such as CompTIA A+, Microsoft, ITIL preferred.

Other Requirements

Strong troubleshooting and problem-solving skills. Good communication and customer handling skills. Ability to provide VIP/user-facing onsite support. Willingness to work in shift / office-based environment. Team player with proactive attitude.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.