Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
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Job Description
Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Lucknow, Uttar Pradesh

Job Summary

Provide remote operational and break/fix support for Digital Signage environments, ensuring timely incident resolution, device management, vendor coordination, and service continuity.

Key Responsibilities

 • Manage ITSM incidents and service requests through to resolution. • Provide remote troubleshooting and BAU support for Digital Signage systems. • Support media players, display screens, AV devices, and associated connectivity. • Coordinate with onsite teams, OEMs, and third-party vendors for issue resolution. • Initiate and track RMA requests, hardware replacements, and re-installations. • Onboard and manage media players in the CleverLive Portal. • Configure and maintain CMS settings and validate content deployment. • Perform testing, validation, monitoring, reporting, and service handover activities. • Maintain support documentation and asset records.

Skill Requirements

 2–3 years of experience in Digital Signage, AV Support, or End User Support. • Experience with ITSM tools (ServiceNow or equivalent). • Knowledge of Digital Signage platforms and CMS administration. • Experience in remote troubleshooting and incident management. • Vendor/OEM coordination and RMA management. • Basic networking knowledge (TCP/IP, LAN). • Good communication, documentation, and customer support skills. 

Other Requirements

Supported Components • Clevertouch Protect Media Players • NEC Display Screens • HDMI, LAN, and Power Connectivity • AV Transmitter/Receiver (AVoIP) Devices • CleverLive CMS Platform
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.