Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
Job Description
Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Bengaluru, Karnataka
Job Summary
Job Summary : Seeking a proactive Command Center Analyst with experience in IT Operations, Infrastructure Monitoring, Incident Management, and Service Desk Operations. Responsible for monitoring critical IT infrastructure, handling alerts, coordinating incident resolution, and ensuring SLA compliance.
Job Description : ServiceNow, Remedy, or Jira Service Management\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\n\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\r\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\n· Monitoring tools such as SolarWi
Key Responsibilities
Job Responsibilities : Monitor IT infrastructure, applications, servers, networks, and cloud environments using monitoring tools.\\r\\n\\r\\n· Perform real-time event and alert monitoring and take appropriate actions based on defined procedures.\\r\\n\\r\\n· Identify, classify, and prioritize incidents according to impact and urgency.\\r\\n\\r\\n· Create, track, and manage tickets through the ITSM tool.\\r\\n\\r\\n· Coordinate with L2/L3 support teams and vendors for incident resolution.\\r\\n\\r\\n· Escalate critical incidents as per the escalation matrix.\\r\\n\\r\\n· Ensure timely communication to stakeholders during service disruptions.\\r\\n\\r\\n· Track SLA compliance and ensure incident resolution within agreed timelines.\\r\\n\\r\\n· Prepare daily operational reports, incident summaries, and shift handover reports.\\r\\n\\r\\n· Participate in Major Incident Management (MIM) bridge calls.\\r\\n\\r\\n· Perform health checks and validate service availability.\\r\\n\\r\\n· Support problem management by identifying recurring incidents and trends.\\r\\n\\r\\n· Maintain operational documentation, SOPs, and knowledge articles
Skill Requirements
Skill Requirement : ServiceNow, Remedy, or Jira Service Management\\r\\n\\r\\n· Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix\\r\\n\\r\\n· Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge\\r\\n\\r\\n· Strong communication and analytical skills\\r\\n\\r\\n· Understanding of ITIL processes
Other Requirements
Other Requirement : ServiceNow, Remedy, or Jira Service Management\\r\\n\\r\\n· Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix\\r\\n\\r\\n· Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge\\r\\n\\r\\n· Strong communication and analytical skills\\r\\n\\r\\n· Understanding of ITIL processes
Information at a Glance