Administrator - Monitoring Tools, Event Monitoring
India
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Job Description
Administrator - Monitoring Tools, Event Monitoring
Lucknow, Uttar Pradesh

Job Summary

Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment

Key Responsibilities

Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment

Skill Requirements

Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment

Other Requirements

Job Role : Administrator - Monitoring Tools, Event Monitoring
Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.
Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (ServiceNow preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards
Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.) ITSM tools (ServiceNow or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle
Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model
Key Sourcing Information : NA
Interviewer 1 SAP ID : 52336047
Job Description : \\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environmentExposure to:\\\\r\\\\n\\\\r\\\\nCloud platforms (Azure / AWS)\\\\r\\\\nBasic scripting (PowerShell / Bash)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAwareness of:\\\\r\\\\n\\\\r\\\\nSecurity monitoring / SIEM alerts\\\\r\\\\nAutomation tools (Ansible – basic knowledge)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWork Environment & Shift Requirements:\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nWillingness to work in a 24x7 support model\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMust be flexible to work in rotational shifts, including:\\\\r\\\\n\\\\r\\\\nNight shifts\\\\r\\\\nWeekend support\\\\r\\\\nHoliday coverage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nReady to support on-call duties and critical incident handling\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nAbility to work effectively in a high-pressure, time-sensitive environment
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.