Administrator - Monitoring Tools, Event Monitoring
India
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Job Description
Administrator - Monitoring Tools, Event Monitoring
Noida, Uttar Pradesh

Job Summary

Redwood Administrator

Responsible for the administration, support, configuration, and maintenance of Oracle Redwood-enabled applications. The role focuses on incident resolution, service requests, configuration support, monitoring, and ensuring optimal performance of Redwood UX components across Oracle Cloud modules.

Key Responsibilities

L2 Operations & Support

  • Provide Level 2 support for Redwood-related incidents, service requests, and user issues.
  • Troubleshoot and resolve application, UI, workflow, and access-related problems.
  • Perform incident analysis and escalate complex issues to L3 teams when required.
  • Support P2/P3/P4 incidents and ensure adherence to SLA commitments.

Redwood Administration & Configuration

  • Administer Redwood UX components, page configurations, role-based experiences, and dashboards.
  • Support Oracle Cloud modules utilizing Redwood UX, including HCM, Recruiting, Talent, and Workforce Management.
  • Validate configurations and ensure consistency across environments.

Monitoring & Maintenance

  • Monitor system health, application performance, and user experience.
  • Identify recurring issues and recommend corrective actions.
  • Support patch validation and environment readiness activities.

Change & Release Support

  • Assist with Oracle quarterly updates and Redwood feature releases.
  • Perform testing and validation of Redwood enhancements.
  • Support deployment activities following ITIL change management procedures.

Security & Compliance

  • Ensure adherence to security, access control, and compliance requirements.
  • Participate in audit activities and maintain operational documentation.
  • Support user provisioning and role validation activities.

Documentation & Knowledge Management

  • Create and maintain SOPs, knowledge articles, and troubleshooting guides.
  • Perform knowledge transfer sessions for L1 teams and end users.

Maintain accurate incident and change records.

Skill Requirements

Mandatory Skills

  • Experience supporting Oracle Cloud applications with Redwood UX.
  • Knowledge of Oracle HCM, Recruiting, Talent, or Workforce Management modules.
  • Understanding of incident, change, and problem management processes.
  • Strong troubleshooting and analytical skills.
  • Excellent customer communication and stakeholder management skills.

    Preferred Skills

    • Oracle Cloud certification (HCM/WFM/Talent).
    • ITIL Foundation certification.
    • Exposure to Redwood AI capabilities and analytics.
    Experience with testing and release validation

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.