Administrator - Network LAN/WAN
United States
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Job Description
Administrator - Network LAN/WAN
Polk,Iowa

Job Summary

The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.

Key Responsibilities

1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.

Skill Requirements

1. Proficient in LAN/WAN technologies and protocols.
2. Strong troubleshooting skills in network connectivity issues and performance optimization.
3. Familiarity with network monitoring tools and diagnostic software.
4. Ability to analyze complex issues and implement effective solutions independently.
5. Excellent communication skills for effective customer interaction and team collaboration.
6. Excellent hands-on experience on the following technologies:
7. Routing protocols � EIGRP, OSPF, BGP
8. LAN Switching � VLAN, VTP, STP, EtherChannel, CoS
9. WAN � MPLS, MPLS/VPN, MP-BGP
10. TCP/IP protocol suite, Quality of Service
11. Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
13. Data Center Architecture � Network, Server, Storage

Other Requirements

1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Or Equivalent Certifications.
2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
3. Must be open for 24x7 environment
Maximum Salary (US):  0
Minimum Salary (US):  0
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.