Administrator - Network LAN/WAN
Romania
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Job Description
Administrator - Network LAN/WAN
Others, Ilfov

Job Summary

The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.

Key Responsibilities

1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.

Skill Requirements

Strong understanding of networking fundamentals (TCP/IP, routing, switching, VLANs). Good knowledge of LAN, WAN, WLAN, and basic security concepts (ACLs, NAC). Basic knowledge of Cisco switching and routing (Catalyst series preferred). Excellent troubleshooting, analytical, and problem-solving abilities. Strong teamwork and communication skills in English (spoken and written). Ability to follow procedures and work effectively in a structured NOC environment.

Other Requirements

1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Or Equivalent Certifications.
2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
3. Must be open for 24x7 environment
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.