Job Summary
Job Description : Data Center Operations Technician\\\\r\\\\n\\\\r\\\\nOverview\\\\r\\\\n\\\\r\\\\nSchedule: possible 24/7 coverage, including weekends and holidays. Shifts may be 8, 10, or 12 hours.\\\\r\\\\nTravel: Up to 15% (8 days) travel may be required.\\\\r\\\\n\\\\r\\\\nHCLTech is seeking a Data Center Operations Technician to join our team supporting large-scale, data center environments. This role is responsible for the installation, maintenance, troubleshooting, and repair of server and network hardware, ensuring the reliability and performance of our clients network. The position is designed to be adaptable for current needs and future expansion into similar customer environments.\\\\r\\\\n\\\\r\\\\nKey Responsibilities\\\\r\\\\n\\\\r\\\\nHardware & Network Operations\\\\r\\\\n● Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).\\\\r\\\\n● Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.\\\\r\\\\n● Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.\\\\r\\\\n● Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.\\\\r\\\\n● Test, clean, and troubleshoot fiber optic, copper, and telecom cables; trace and isolate cables through patch panels.\\\\r\\\\n● Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.\\\\r\\\\n● Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.\\\\r\\\\n● Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts.\\\\r\\\\nSupport & Collaboration\\\\r\\\\n● Provide onsite network support and expertise for all teams at the local data center; act as a liaison for remote networking teams.\\\\r\\\\n● Collaborate with cross-functional teams, including facilities, cabling, server, and engineering teams, to resolve complex technical issues.\\\\r\\\\n● Communicate effectively within a ticketing system, managing and closing tickets promptly and documenting all activities.\\\\r\\\\n● Participate in on-call rotation, providing after-hours support for critical issues as needed.\\\\r\\\\n\\\\r\\\\nProcess, Documentation & Compliance\\\\r\\\\n● Document all work performed, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.\\\\r\\\\n● Create, update, and follow Standard Operating Procedures (SOPs).\\\\r\\\\n● Participate in root cause analysis and process improvement initiatives to optimize efficiency and quality.\\\\r\\\\n● Maintain asset inventory, including receiving, installing, tracking, and shipping network devices, spare parts, and RMA equipment.\\\\r\\\\n● Perform physical audits of inventory and update asset inventory databases.\\\\r\\\\n● Adhere to safety procedures and protocols, ensuring a safe and compliant work environment.\\\\r\\\\nTraining & Development\\\\r\\\\n● Participate in ongoing training to stay current with new technologies, tools, and best practices.\\\\r\\\\n● Complete training aligned with corporate objectives to bridge skill gaps and learn new relevant technologies.\\\\r\\\\nMinimum Qualifications\\\\r\\\\n● 1- 2+ years of experience in computer hardware, networking, and troubleshooting.\\\\r\\\\n● Strong technical background in server and network hardware, including routing and switching technologies and protocols.\\\\r\\\\n● Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).\\\\r\\\\n● Proficiency in
Key Responsibilities
Key Sourcing Information : NA
Skill Requirements
Skill Requirement : NA
Other Requirements
Other Requirement : NA