Administrator - Oracle Identity Manager,Compliance Remediation
India
Apply now
Job Description
Administrator - Oracle Identity Manager,Compliance Remediation

Job Summary

The Support Operations Administrator plays a critical role in ensuring seamless operations by independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. This role is essential in maintaining high-quality service standards and enhancing customer satisfaction through effective ticket management and proactive support initiatives.

Key Responsibilities

1. Provide Expert Support And Troubleshooting For Oracle Identity Manager, Ensuring Timely Resolution Of Incidents And Adherence To Quality Standards.
2. Conduct Vulnerability Assessments And Penetration Testing (Vapt) To Identify Security Risks And Recommend Mitigation Strategies, Enhancing System Integrity.
3. Manage And Resolve Support Tickets Within Agreed Slas, Focusing On First Call Resolution To Minimize Customer Impact And Enhance Satisfaction.
4. Develop And Maintain A Knowledge Base By Documenting Solutions And Best Practices, Contributing To Continuous Improvement In Support Processes.
5. Train And Mentor New Analysts, Fostering A Culture Of Knowledge Sharing And Enhancing Team Capabilities In Support Operations.

Skill Requirements

1. Proficient In Oracle Identity Manager With Solid Knowledge Of Its Configuration And Management.
2. Strong Understanding Of Vapt Methodologies And Security Best Practices.
3. Excellent Problem-Solving Skills And Ability To Analyze Root Causes Independently.
4. Familiarity With Ticketing Systems And Sla Management.
5. Effective Communication Skills For Customer Interactions And Team Collaboration.

Other Requirements

1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp) In Oracle Identity Manager, Certified Ethical Hacker (Ceh)
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.