Job Summary

The Tools & Automation Administrator plays a vital role in ensuring optimal performance and support for automation tools used within the organization. This position focuses on independently resolving issues, conducting root cause analysis, and providing on-call support to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Utilize Powershell And Python To Automate Routine Tasks And Improve Operational Workflows, Ensuring Adherence To Quality Standards And Regulatory Compliance.
2. Provide On-Call Support For Escalated Tickets, Utilizing Scripting Expertise In Powershell And Python To Conduct Thorough Root Cause Analysis And Implement Effective Solutions.
3. Develop And Update Knowledge Base Articles Using Python Scripts For Better Information Management, Contributing To Knowledge Sharing And Training Initiatives For New Team Members.
4. Independently Resolve Tickets Within The Agreed Sla, Leveraging Powershell For Task Automation To Enhance Response Times And Efficiency.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Re-Open Cases Through Effective Issue Resolution Strategies.

Skill Requirements

1. Proficiency In Powershell Scripting For Automation And Process Improvement.
2. Strong Knowledge Of Python For Developing Scripts And Tools That Enhance Operational Efficiency.
3. Solid Understanding Of Ticketing Systems And Slas To Manage Support Requests Effectively.
4. Familiarity With Quality Standards And Regulatory Requirements Relevant To Tools And Automation.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Powershell Fundamentals, Python Institute: Pcep � Certified Entry-Level Python Programmer