Administrator - Process Consulting, ServiceNow
India
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Job Description
Administrator - Process Consulting, ServiceNow
Nagpur, Maharashtra

Job Summary

The ServiceNow Administrator – L2 is responsible for the administration, support, maintenance, and optimization of the ServiceNow platform. The role acts as the primary escalation point for ServiceNow-related incidents, service requests, user access management, workflow issues, integrations, and platform administration activities. The individual will work closely with ServiceNow developers, platform owners, business stakeholders, and third-party vendors to ensure platform stability, compliance, and operational excellence

Key Responsibilities

Administer and maintain the ServiceNow platform, ensuring availability, performance, and reliability. Manage user accounts, groups, roles, ACLs, and access permissions. Configure catalogs, workflows, business rules, notifications, forms, and reports. Perform routine platform health checks and housekeeping activities.

Skill Requirements

Handle L2 incidents and service requests escalated from Service Desk/L1 teams. Diagnose and resolve platform-related issues within defined SLAs. Perform root cause analysis (RCA) for recurring incidents. Coordinate with development and vendor teams for complex issues requiring L3 support.

Other Requirements

Support one or more of the following modules: ITSM (Incident, Problem, Change, Request Management) CMDB Knowledge Management Service Catalog Discovery Asset Management ITOM HRSD CSM
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.