Administrator - Program & Project Management
India
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Job Description
Administrator - Program & Project Management
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.

 

Project Manager – General Domain (PMP Preferred) 🔍 Role Overview The Project Manager will be responsible for planning, executing, and delivering projects within scope, time, and budget constraints. This role focuses on managing cross-functional teams, ensuring stakeholder alignment, and driving operational excellence across diverse business initiatives. Unlike senior Program Managers, this position emphasizes hands-on project execution rather than portfolio-level strategy. 🎯 Key Responsibilities Project Planning & Execution Develop detailed project plans, including timelines, milestones, and resource allocation. Monitor progress and adjust schedules as needed to meet deadlines. Ensure adherence to organizational project management methodologies. Stakeholder Communication Serve as the primary point of contact for project updates. Prepare and present status reports to internal and external stakeholders. Risk & Issue Management Identify potential risks early and implement mitigation strategies. Escalate critical issues promptly to leadership. Budget & Resource Management Track project budgets and ensure cost-effective delivery. Coordinate with resource managers for staffing needs. Quality Assurance Maintain compliance with internal standards and client expectations. Conduct post-project reviews and implement lessons learned.

Key Responsibilities

1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.

 

Project Manager – General Domain (PMP Preferred) 🔍 Role Overview The Project Manager will be responsible for planning, executing, and delivering projects within scope, time, and budget constraints. This role focuses on managing cross-functional teams, ensuring stakeholder alignment, and driving operational excellence across diverse business initiatives. Unlike senior Program Managers, this position emphasizes hands-on project execution rather than portfolio-level strategy. 🎯 Key Responsibilities Project Planning & Execution Develop detailed project plans, including timelines, milestones, and resource allocation. Monitor progress and adjust schedules as needed to meet deadlines. Ensure adherence to organizational project management methodologies. Stakeholder Communication Serve as the primary point of contact for project updates. Prepare and present status reports to internal and external stakeholders. Risk & Issue Management Identify potential risks early and implement mitigation strategies. Escalate critical issues promptly to leadership. Budget & Resource Management Track project budgets and ensure cost-effective delivery. Coordinate with resource managers for staffing needs. Quality Assurance Maintain compliance with internal standards and client expectations. Conduct post-project reviews and implement lessons learned.

Skill Requirements

1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Project Manager – General Domain (PMP Preferred) 🔍 Role Overview The Project Manager will be responsible for planning, executing, and delivering projects within scope, time, and budget constraints. This role focuses on managing cross-functional teams, ensuring stakeholder alignment, and driving operational excellence across diverse business initiatives. Unlike senior Program Managers, this position emphasizes hands-on project execution rather than portfolio-level strategy. 🎯 Key Responsibilities Project Planning & Execution Develop detailed project plans, including timelines, milestones, and resource allocation. Monitor progress and adjust schedules as needed to meet deadlines. Ensure adherence to organizational project management methodologies. Stakeholder Communication Serve as the primary point of contact for project updates. Prepare and present status reports to internal and external stakeholders. Risk & Issue Management Identify potential risks early and implement mitigation strategies. Escalate critical issues promptly to leadership. Budget & Resource Management Track project budgets and ensure cost-effective delivery. Coordinate with resource managers for staffing needs. Quality Assurance Maintain compliance with internal standards and client expectations. Conduct post-project reviews and implement lessons learned.

 

Other Requirements

1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company

Project Manager – General Domain (PMP Preferred) 🔍 Role Overview The Project Manager will be responsible for planning, executing, and delivering projects within scope, time, and budget constraints. This role focuses on managing cross-functional teams, ensuring stakeholder alignment, and driving operational excellence across diverse business initiatives. Unlike senior Program Managers, this position emphasizes hands-on project execution rather than portfolio-level strategy. 🎯 Key Responsibilities Project Planning & Execution Develop detailed project plans, including timelines, milestones, and resource allocation. Monitor progress and adjust schedules as needed to meet deadlines. Ensure adherence to organizational project management methodologies. Stakeholder Communication Serve as the primary point of contact for project updates. Prepare and present status reports to internal and external stakeholders. Risk & Issue Management Identify potential risks early and implement mitigation strategies. Escalate critical issues promptly to leadership. Budget & Resource Management Track project budgets and ensure cost-effective delivery. Coordinate with resource managers for staffing needs. Quality Assurance Maintain compliance with internal standards and client expectations. Conduct post-project reviews and implement lessons learned.

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.