Job Summary

The SharePoint Security Administrator plays a crucial role in managing and securing SharePoint environments by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This role is essential for ensuring compliance with quality standards and enhancing customer satisfaction through effective problem resolution and proactive support.

Key Responsibilities

1. Provide Technical Support For Sharepoint Security Issues By Utilizing Tls And Ssl Protocols, Ensuring Adherence To Quality Standards, Regulatory Requirements, And Company Policies.
2. Analyze And Troubleshoot On-Call Escalations Related To Sharepoint Security, Conducting Thorough Root Cause Analysis To Identify And Resolve Underlying Issues.
3. Contribute To Knowledge Base Updates And Management By Documenting Solutions And Best Practices For Sharepoint Security, Enhancing Team Efficiency And Knowledge Sharing.
4. Independently Resolve Support Tickets Related To Sharepoint Security Within Agreed Sla, Utilizing Tls And Ssl Best Practices To Ensure Timely And Effective Solutions.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Reducing The Number Of Reopened Cases.

Skill Requirements

1. Strong Understanding Of Sharepoint Security, Specifically Tls And Ssl Protocols.
2. Proficiency In Troubleshooting And Resolving Sharepoint-Related Issues.
3. Knowledge Of Quality Assurance Standards And Regulatory Requirements In It Support.
4. Ability To Conduct Root Cause Analysis And Implement Corrective Actions.

Other Requirements

1. Optional But Valuable: Microsoft Certified: Sharepoint Administrator Associate