Administrator - ServiceNow,JavaScript
India
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Job Description
Administrator - ServiceNow,JavaScript
Noida, Uttar Pradesh

Job Summary

 ServiceNow AI Integration Specialist (Now Assist / Copilot-Style Automation) 

Key Responsibilities

1. Independently Resolve Tickets Using Snow Admin Tools And Javascript, Ensuring Adherence To Quality Standards And Company Policies Within Agreed Slas.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Rest/Soap Api To Identify And Mitigate Recurring Problems.
3. Enhance Team Capabilities By Managing And Updating The Knowledge Base, And Conducting Training Sessions For New Analysts On Automation Tools And Processes.
 Configure and support ServiceNow Now Assist capabilities such as summarization, resolution note generation, conversational guidance, and AI-assisted search experiences. • Work with stakeholders to identify automation opportunities and translate business requirements into AI-enabled workflows within the ServiceNow platform. • Assist in implementing Virtual Agent, AI Search, and related conversational experiences to improve self-service and agent productivity. • Support integration of ServiceNow AI features with existing modules, knowledge bases, service catalog items, and workflow components. • Participate in testing, validation, and tuning of AI-generated outputs to ensure relevance, quality, and compliance with business expectations. • Collaborate with platform administrators, developers, process owners, and support teams during solution design and rollout. • Help maintain documentation for AI use cases, configurations, prompts, governance controls, and support procedures. • Monitor adoption, usage trends, and operational outcomes of deployed AI capabilities and recommend improvements. 

Skill Requirements

Approximately 3 years of experience working with ServiceNow platform implementation, administration, or development. • Hands-on knowledge of core ServiceNow modules such as ITSM, HRSD, CSM, or Employee Center. • Understanding of ServiceNow Now Assist, Virtual Agent, AI Search, or other AI-powered platform capabilities.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.