Administrator - Telepresence,Microsoft Intune
India
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Job Description
Administrator - Telepresence,Microsoft Intune

Job Summary

The Video/Telepresence Administrator plays a crucial role in ensuring seamless support and operations for video and telepresence systems. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting root cause analysis to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Managing Video And Telepresence Systems, Ensuring Compliance With Company Policies.
2. Provide On-Call Support For Escalated Video/Telepresence Issues And Conduct Thorough Root Cause Analysis To Identify And Resolve Underlying Problems.
3. Contribute To Value-Adding Activities Such As Updating And Managing Knowledge Bases, Training New Team Members, And Coaching Analysts On Best Practices In Mecm And Intune.
4. Independently Resolve Support Tickets Related To Video And Telepresence Services Within Agreed Slas, Ensuring Timely And Accurate Solutions.
5. Enhance Customer Experience And Satisfaction Through Effective First Call Resolution, Minimizing Rejected Resolutions And Reopening Cases.

Skill Requirements

1. Solid Understanding Of Video And Telepresence Technologies.
2. Proficiency In Microsoft Endpoint Configuration Manager (Mecm) And Intune For System Management And Configuration.
3. Familiarity With Troubleshooting And Support Processes In A Support Operations Environment.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Or Relevant Itil Certifications
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.