Administrator - Vmware vSphere & vCenter,VMware vSAN
India
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Job Description
Administrator - Vmware vSphere & vCenter,VMware vSAN

Job Summary

As a VMware Support Administrator, you will play a critical role in maintaining our virtualized environments and ensuring high-quality support for our clients. Your expertise in VMware vSphere, vCenter, and vSAN will enable you to independently resolve technical issues, conduct root cause analysis, and enhance customer satisfaction. This position is pivotal in driving operational excellence and fostering a positive customer experience.

Key Responsibilities

1. Provide On-Call Support By Troubleshooting And Resolving Vmware Vsphere And Vcenter Issues, Ensuring Minimal Downtime And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analysis Of Escalated Issues Using Vmware Srm And Aria Monitoring Tools, Implementing Corrective Actions To Prevent Recurrence.
3. Develop And Maintain Knowledge Base Articles To Enhance Team Efficiency And Support Training Initiatives For New Analysts.
4. Independently Manage And Resolve Support Tickets Within Agreed Slas, Focusing On Efficient Ticket Volume Handling And Timely Resolution.
5. Drive Customer Satisfaction By Achieving First Call Resolution Targets And Minimizing The Number Of Reopened Cases, Contributing To Overall Positive Csat Scores.

Skill Requirements

1. Proficient In Vmware Vsphere And Vcenter Administration
2. Strong Knowledge Of Vmware Vsan And Its Operational Management
3. Familiarity With Vmware Srm And Aria Monitoring Tools
4. Solid Understanding Of Sddc Architecture And Operations
5. Excellent Problem-Solving Skills And Analytical Abilities

Other Requirements

1. Vmware Certified Professional (Vcp) Optional But Valuable
2. Itil Foundation Certification Optional But Valuabl
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.