Job Summary

The Web Application Firewall Administrator plays a crucial role in ensuring the security and performance of web applications. This position requires an individual skilled in managing web application firewalls and network security devices, particularly Cisco ASA and Palo Alto, to resolve incidents effectively while maintaining high customer satisfaction.

Key Responsibilities

1. Provide Technical Support And Incident Resolution By Managing Web Application Firewalls, Cisco Asa, And Palo Alto Devices To Ensure Secure And Uninterrupted Application Services.
2. Conduct Root Cause Analysis On Escalated Issues, Employing Web Application Firewall Configurations And Cisco Asa Policies To Prevent Future Occurrences And Enhance Security Posture.
3. Contribute To Knowledge Management By Updating The Knowledge Base And Developing Training Materials For New Team Members, Ensuring Best Practices In Firewall Management And Operations.
4. Independently Manage And Resolve Support Tickets Within Agreed Service Level Agreements (Slas), Utilizing Web Application Firewall Tools To Troubleshoot And Mitigate Issues Efficiently.
5. Enhance Customer Experience And Drive Positive Feedback Through Effective Problem Resolution Strategies And Achieving First Call Resolution Metrics With Minimal Case Reopens.

Skill Requirements

1. Proficient In Managing Web Application Firewalls With A Strong Understanding Of Cisco Asa And Palo Alto Configurations.
2. Solid Problem-Solving Skills And The Ability To Conduct Thorough Root Cause Analyses.
3. Familiarity With Support Ticketing Systems And Service Level Agreements.
4. Good Communication Skills To Ensure Clarity In Technical Discussions And Customer Interactions.

Other Requirements

1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Cisco Certified Network Associate (Ccna) Security, Or Palo Alto Networks Certified Network Security Engineer (Pcnse)