Job Summary
The L2 Azure Infrastructure Engineer is responsible for managing, monitoring, troubleshooting, and supporting Microsoft Azure cloud infrastructure. The role focuses on maintaining high availability, security, performance, and operational excellence of Azure environments while providing Level 2 technical support and incident resolution.
Key Responsibilities
Monitor and manage Azure infrastructure components, including Virtual Machines, Storage Accounts, Virtual Networks, Load Balancers, and Azure Backup. Perform incident management, problem management, and root cause analysis for Azure-related issues. Troubleshoot and resolve infrastructure, networking, storage, and compute-related incidents within agreed SLAs. Manage Azure Active Directory (Azure AD/Entra ID), RBAC permissions, and identity management. Configure and maintain Azure networking components such as: Virtual Networks (VNet) Network Security Groups (NSG) VPN Gateway Load Balancers Azure Firewall Provision, configure, and support Windows and Linux virtual machines. Monitor system health using Azure Monitor, Log Analytics, and Application Insights. Implement and support backup and disaster recovery solutions using Azure Backup and Azure Site Recovery (ASR). Perform infrastructure patching, upgrades, and maintenance activities. Support cloud security and compliance requirements. Create and maintain technical documentation, SOPs, and knowledge base articles. Collaborate with L1, L3, application teams, vendors, and customers for issue resolution and service improvements. Participate in on-call support and rotational shift activities.
Skill Requirements
Azure Services Azure Virtual Machines Azure Storage Azure Networking Azure Backup & Recovery Azure Monitor Azure Site Recovery Azure Load Balancer Azure Key Vault Azure Entra ID (Azure AD) Operating Systems Windows Server 2016/2019/2022 Linux (RHEL, CentOS, Ubuntu) Networking TCP/IP DNS DHCP VPN Routing and Switching Firewall Concepts Scripting & Automation PowerShell Azure CLI ARM Templates (preferred) Terraform (preferred) Monitoring Tools Azure Monitor Log Analytics ServiceNow SolarWinds (optional)
Other Requirements
NA