Administrator
India
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Job Description
Administrator
| Bengaluru, KarnatakaHyderabad, Telangana

Job Summary

Seeking an experienced L2 Production Support Analyst responsible for advanced troubleshooting, incident management, RCA, monitoring optimization, and application stability across production environments.

Key Responsibilities

  • Resolve escalated application and production issues.
  • Perform RCA and implement preventive solutions.
  • Manage P1/P2 incidents and support problem management activities.
  • Monitor and optimize Autosys jobs and application alerts.
  • Perform log analysis, database queries, and health checks.
  • Support releases, deployments, and post-implementation validations.
  • Maintain SOPs and mentor L1 support teams.
  • Drive automation and operational improvements.

Skill Requirements

  • AppDynamics, Splunk, BigPanda, Grafana, Kibana.
  • Autosys (advanced), Control-M (nice to have).
  • Unix/Linux and Shell scripting.
  • SQL knowledge (Oracle, MSSQL, MongoDB).
  • Basic AWS, CI/CD, Docker, Kubernetes exposure.
  • Python/Shell scripting and application log analysis.
  • ITIL and Agile experience.
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Other Requirements

  • Strong problem-solving and communication skills.
  • Ability to lead critical incident bridges.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.