Job Summary

As the General Manager – Operations (GCC Advisory & Consulting Lead), you will play a pivotal role in shaping and executing strategic advisory and consulting engagements for Global Capability Centers. This high-impact leadership position is responsible for driving end-to-end solution delivery, transformation initiatives, and operational excellence that align with HCLTech’s vision of empowering global enterprises through digital innovation and collaborative partnership.

Key Responsibilities

Detailed Responsibilities

• Lead and manage strategic advisory, assessment, and consulting engagements focused on GCC setup, transformation, and operational optimization.
• Define and implement operating models, governance frameworks, and transformation roadmaps tailored to client needs.
• Oversee end-to-end solution development, delivery governance, and transition planning to ensure seamless program execution.
• Collaborate closely with client leadership to establish and track performance metrics, ensuring tangible value realization and continuous improvement.
• Integrate and align solutions across technology, digital platforms, and shared services domains to drive holistic business outcomes.
• Spearhead business development initiatives, including pursuits, proposals, and client advisory sessions, to expand HCLTech’s footprint in GCC consulting.
• Build, mentor, and guide high-performing consulting and delivery teams, fostering a culture of excellence and innovation.
• Proactively identify, assess, and mitigate risks and issues (including escalations) to ensure successful delivery of programs and client satisfaction.

Skill Requirements

• 14–20 years of robust experience in GCC strategy, setup, transformation consulting, or related domains.
• Deep expertise in GCC maturity models, governance structures, and operating model design.
• Proven track record across IT, Digital, Shared Services, or Engineering GCCs.
• Demonstrated proficiency in transition management, delivery governance, and capability building.
• Exceptional client management, stakeholder engagement, and presentation skills.
• Bachelor’s or Master’s degree in Business, Technology, or a related field.
• Preferred certifications: PMP, TOGAF, or equivalent consulting credentials.

Other Requirements

Other Requirements (Optional)

• Experience with global clients and multi-location delivery models.
• Strong analytical, problem-solving, and change management abilities.
• Exposure to emerging digital technologies and innovation frameworks.

Ability to work in a fast-paced, dynamic, and multicultural environment