Job Summary

The Business Specialist at HCL will play a key role in business analysis and agile methodology. This individual will be responsible for analyzing business processes, identifying areas for improvement, and driving agile methodologies to enhance project delivery efficiency.

Senior Business Systems Analyst with strong expertise in Enterprise Application Integration, Functional Analysis, and Requirements Management to support global business initiatives. The role focuses on bridging business requirements with technical implementation across enterprise platforms including SAP ERP, Salesforce CRM (SFDC), and Finance systems through enterprise integration solutions, business process analysis, and stakeholder collaboration. The ideal candidate will possess extensive experience in Middleware/Systems Integrations environments and demonstrate strong analytical, documentation, and leadership capabilities.

Key Responsibilities

1. Conduct business process analysis to identify inefficiencies and propose solutions for improvement 2. Work closely with stakeholders to gather and document requirements for software development projects 3. Facilitate communication between business and technical teams to ensure project requirements are clearly understood 4. Utilize agile methodologies to manage project requirements, prioritize tasks, and ensure timely delivery 5. Assist in the testing and validation of software solutions to ensure they meet business requirements 6. Provide support and training to end-users on implemented solutions Business & Requirements Analysis Gather, analyze, and document complex business and integration requirements across multiple business domains. Translate business needs into detailed functional specifications and integration requirements. Conduct Gap Analysis to identify process improvements, system enhancement opportunities, and solution alternatives. Create user stories, use cases, business workflows, and functional process models. Partner with business stakeholders to validate, refine, and prioritize requirements. Enterprise Systems & Business Process Expertise Analyze and support business processes across ERP (S4 Hana), CRM (Salesforce/SFDC), and Accounting/Finance platforms. Collaborate with business stakeholders to understand Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R), and Customer Relationship Management processes. Translate cross-functional business requirements into integrated solution designs spanning ERP, CRM, and downstream enterprise applications. Assess impacts of business process changes across interconnected systems and integrations. Integration & Functional Architecture Lead functional analysis for enterprise-level system integrations utilizing IBM Integration Bus (IIB) / App Connect Enterprise (ACE), SAP Advanced Event Mesh or equivalent Event Driven tools, Open source based microservices. Define end-to-end integration workflows and ensure seamless data exchange between global business applications. Develop comprehensive Functional Requirement Documents (FRD), integration specifications, and data mapping documents. Design and document End-to-End (E2E) integration sequences, interface specifications, and message transformation requirements. Collaborate with technical teams to ensure accurate implementation of business rules and integration logic. Documentation & Process Modeling Prepare and maintain BRDs, FRDs, integration solution approach documents, and data mapping specifications. Create process flow diagrams, integration flowcharts, wireframes, and functional mockups using industry-standard tools. Maintain requirement traceability throughout the project lifecycle. Document current-state and future-state business processes. Testing & Quality Assurance Coordinate functional testing efforts with business stakeholders and QA teams. Validate system behavior against documented requirements and acceptance criteria. Support SIT, UAT, patch releases, and version upgrade testing activities. Ensure defects are analyzed, documented, and resolved in alignment with business expectations. Stakeholder Collaboration Act as a liaison between business users, integration teams, developers, and

Skill Requirements

1. Proficiency in business analysis techniques and methodologies
2. Strong understanding of agile principles and practices
3. Excellent communication and interpersonal skills to effectively collaborate with cross functional teams
4. Ability to prioritize tasks and manage time efficiently in a fast paced environment
5. Analytical mindset with problem-solving abilities to address complex business challenges

Preferred Certifications

• CBAP / CCBA
• Certified Scrum Product Owner (CSPO)
• Agile / Scrum Certifications

Essential Skills

Functional & Business Analysis

• Requirements Gathering & Management
• Functional Analysis
• Gap Analysis
• Business Process Modeling
• User Story Creation
• Requirement Traceability
• Stakeholder Management

Domain & Systems Knowledge

• S4 HANA ERP
• Salesforce CRM (SFDC)
• Enterprise Application Integration
• Order-to-Cash (O2C)
• Procure-to-Pay (P2P)
• Record-to-Report (R2R)
• Finance & Accounting Business Processes
• Customer Relationship Management
• Master Data Management
• Business Process Analysis

Integration & Technical Skills

• IBM App Connect Enterprise (ACE)
• System Integration Analysis
• Data Mapping & Transformation
• API & Interface Analysis
• JSON, XML, Web Services
• Enterprise Application Integration (EAI)

Other Requirements

Certifications (preferred)

• CBAP / CCBA
• Certified Scrum Product Owner (CSPO)
• Agile / Scrum Certifications