Job Summary
At a high level, activities will encompass standard customer interaction and back office activities for a dynamic business managing end to end segments related to customer inquiry and service request handling, customer contract administration, customer account activation, order management, supply management support, invoice management, accounts receivable and cash application handling, account management, as well as wet stock management.
Type of process: Voice/Email/Data Entry
Key Responsibilities
Principal Roles and Responsibilities: (Essential Function)
The Order-To-Ship Analyst works as an Individual Contributor to some of the items listed below.
Functions: Contract administration, Order intake, Order Processing, Supply management and Load Authorization.
Key responsibilities would include:
Contract creation, preparation and execution of contract termination and renewals.
Check expiry dates and validity of tax licenses/tax exception compliance and request new licenses before expiration.
Process disbursements towards rent/lease/commission payments and monitor contract utilization .
Bad debt management – extraordinary pursuit, recoveries and write off .
Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfilment.
Support product return process in cooperation with SMEs with manual corrections/return orders.
Manage/Support order related inquiries and service requests.
Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
Perform assigned activities as per defined timelines and accuracy parameters of the process.
Perform any ad hoc activities as required.
Working Relationships
Subordinated: Team Leader or above
Skill Requirements
Minimum of a Bachelor's degree or equivalent in business or a departmentally related field, preferably in Finance or Accounting.
Preferable: аny one of the following functional experience will be required: Back Office, Order Management, Account Receivable, Supply chain/Procurement, Billing, Sales/Service Contact, Finance.
Relevant experience: 0-2 years.
Language skills:
• English: B2 – Independent Upper User Level
• Additonal language - Russian or French or Italian or German or Arabic or Turkish or Dutch or Polish: B2/C1– Independent Upper/Advanced User Level
*The additional language is in accordance to the structure of the organizational chart.
Technical/Application Skills:
Good MS Office skills.
User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
Soft Skills:
Good communication abilities.
Good analytical and problem solving skills.
Good listening and comprehension abilities.
Multitasking and ability to coordinate with multiple stake holders