Analyst (Non-Voice)
United States
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Job Description
Analyst (Non-Voice)
Wayne, Michigan

Job Summary

Name of the Role: Data Analyst 
Language: English 
Work Location: Farmington Hills, Michigan (Onsite) 
Working Hours and Time zone: 8:30 AM to 5 PM EST, Monday through Friday  

Key Responsibilities

Job Description 
We are looking for a Data Analyst to support business operations through data analysis, reporting, and process automation. The ideal 
candidate will develop interactive dashboards, analyze large datasets, automate workflows, and provide actionable insights that drive 
operational efficiency and informed decision-making. This role requires close collaboration with business stakeholders to understand 
reporting needs and deliver scalable analytical solutions. 
Scope of the Work 
• Work closely with business and client stakeholders to understand objectives, challenges, and opportunities. 
• Gather, analyze, and interpret data from multiple sources to support decision-making. 
• Design, develop, and maintain Power BI dashboards and reports to monitor business performance and operational KPIs.  
• Clean, transform, and integrate data from multiple sources using Power Query and SQL. 
• Analyze productivity, quality, customer satisfaction (CSAT), SLA compliance, and workforce performance metrics 
to identify trends and improvement opportunities. 
• Build scorecards, ranking models, eligibility calculations, and executive-level reports to support business decisions. 
• Develop and maintain Power Apps and Power Automate workflows to streamline operational processes and reduce manual 
effort. 
• Ensure data accuracy through validation, troubleshooting, and continuous monitoring of reporting processes. 
• Prepare presentations and reports for leadership, providing insights and recommendations based on data analysis.

Skill Requirements

• 2-3 years of experience in Data Analytics, Business Analytics, or a similar role.  
• Strong presentation and data storytelling skills, with the ability to communicate insights effectively to business and executive 
stakeholders.  
• Strong SQL skills with experience working on large and complex datasets.  
• Hands-on experience with Power BI, including dashboard development and data modelling. 
• Advanced Excel skills, including Pivot Tables, Power Query, lookups, and data analysis functions. 
• Proficiency in Microsoft 365 tools (SharePoint, Excel, Outlook, Teams, Word, PowerPoint, OneNote) 
• High attention to detail ensuring accuracy and quality of deliverables. 
• Strong analytical and problem-solving capabilities. 
• Excellent verbal and written communication skills. 

Other Requirements

Good to have: 
• Microsoft Power BI Certification (PL-300) or equivalent Business Intelligence certification.   
• Google Cloud Platform (GCP), AWS, or Azure cloud certification or Experience working with cloud-based data platforms, data 
warehouses, and modern analytics ecosystems.   
• Demonstrated ability to identify opportunities for process improvement and drive data-led innovation initiatives.   
• Experience working in a client-facing, consulting, or stakeholder-intensive environment.   
What this role is NOT: 
• A dashboard maintenance role or solely data extraction and reporting role. 
• A purely technical role with limited business or stakeholder interaction.
Maximum Salary (US):  90000
Minimum Salary (US):  75000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.