Analyst (Non-Voice)
India
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Job Description
Analyst (Non-Voice)
Hyderabad, Telangana

Job Summary

Triaging Analyst (Analyst)

Key Responsibilities

• Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards and system generated anomaly alerts.
• Analyze real-time/ near real-time performance data against business standards and identify issues/ gaps in performance.
• Observe performance of specific systems and workflow streams, evaluate the information collected, and provide reports on any incidents that occur.
• Escalate gaps, issues identified, bugs and outages, to respective leads for business continuity response
• Trigger Next Best Actions (NBAs) based on business objectives and policies
• Measure, and report SLA performance for the different teams and functional areas.

Skill Requirements

Skill Requirement – Data Analyst (2–3 Years Experience)
The candidate should have 2–3 years of experience in Data Analytics, Business Analytics, or Operations Analytics with strong proficiency in SQL, Advanced Excel, and Power BI/Tableau. The role requires hands-on experience in data extraction, analysis, KPI reporting, dashboard creation, trend analysis, forecasting, and Root Cause Analysis (RCA). The individual should be capable of interpreting complex datasets, generating actionable insights, and presenting findings to stakeholders in a clear and structured manner. Exposure to Python, automation, data visualization, and AI-assisted analytics tools will be an added advantage. Strong analytical thinking, problem-solving ability, stakeholder management, and communication skills are essential for success in this role. 
Mandatory Skills: SQL, Advanced Excel, Power BI/Tableau, Dashboard Development, KPI Reporting, RCA, Data Analysis, Stakeholder Communication. 
Preferred Skills: Python, Automation, Forecasting, Data Storytelling, Process Improvement, AI/Analytics Tools Exposure

Other Requirements

Undergraduate / Bachelors degree
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.