Analyst (Non-Voice)
United States
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Job Description
Analyst (Non-Voice)
Providence, Rhode Island

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

Handle relatively complex customer inquiries and escalations across voice and non-voice channels; provide accurate product and order support; ensure adherence to process and quality requirements; document interactions and resolutions; support new team members with process guidance; identify service gaps and recommend improvements.

Skill Requirements

Advanced customer-handling and communication skills; active listening and empathy; strong process comprehension; problem-solving and de-escalation skills; accurate case documentation; ability to manage multiple priorities; working knowledge of quality and escalation procedures.

Other Requirements
Maximum Salary (US):  65000
Minimum Salary (US):  55000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.