Analyst (Support & Operations)
India
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Job Description
Analyst (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Service Desk - English - Lead/L2

Key Responsibilities

24/7 project support - Lead a team and manage escalations - Attending Desktop hardware and software related issues - OS and software installation and troubleshooting - Attending Daily support desktop complaints /tickets and ensuring timely closure of the reported tickets. - Software installation, configuration and troubleshooting for end users. - - Manage project related activities including task scheduling, risk and issues - - Work with other technical teams to ensure effective coordination - - Use the incident management system to document and their respective resolution - Respond to telephone calls, emails and assigned tickets from users - Improves and maintains customer and employee satisfaction - Monitoring and maintaining SLA requirements - 24/7 project support - Lead a team and manage escalations - Attending Desktop hardware and software related issues - OS and software installation and troubleshooting - Attending Daily support desktop complaints /tickets and ensuring timely closure of the reported tickets. - Software installation, configuration and troubleshooting for end users. - - Manage project related activities including task scheduling, risk and issues - - Work with other technical teams to ensure effective coordination - - Use the incident management system to document and their respective resolution - Respond to telephone calls, emails and assigned tickets from users - Improves and maintains customer and employee satisfaction - Monitoring and maintaining SLA requirements

Skill Requirements

Service Desk L2 experience, English Communication, ITIL Process

Other Requirements

Problem Solving and Client Interaction skills
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.