Analyst (Support & Operations)
India
Apply now
Job Description
Analyst (Support & Operations)
Nagpur, Maharashtra

Job Summary

Responsible for 24x7 infrastructure monitoring and batch job operations using Control‑M, ensuring job execution, alert management, SLA adherence, and coordination with application/infrastructure teams for timely resolution.

Key Responsibilities

1. Infrastructure Monitoring

  • Monitor alerts across domains (Network, Compute, Cloud, IAM, etc.) and take timely action 
  • Validate alerts and raise incidents where required
  • Ensure timely acknowledgement, updates, and warm handovers within SLA
  • Perform continuous monitoring of Glass Table / dashboards and highlight discrepancies/issues

2. Control‑M Batch Operations

  • Execute and manage batch jobs across DEV, UAT, and PROD environments 
  • Order jobs/folders as per requests (daily, monthly, quarterly schedules) 
  • Monitor job status (success, failure, held jobs) and take corrective actions
  • Re-trigger failed jobs and ensure successful completion
  • Handle average held jobs and ensure closure within defined SLA windows

3. Incident & Ticket Management

  • Raise incidents for failures, discrepancies, or monitoring gaps
  • Perform follow-ups for ticket updates, work notes, and stakeholder communication 
  • Ensure proper ticket hygiene and SLA compliance 
  • Categorize incidents accurately and verify business impact

4. Change & Release Support

  • Support change execution (job promotions, XML deployments, scheduling changes)
  • Validate batch activities post‑deployment
  • Participate in ECR approvals and change governance activities

5. Coordination & Escalation

  • Coordinate with application, infrastructure, and vendor teams for issue resolution
  • Initiate bridge calls for critical failures or widespread impact
  • Escalate issues as per severity and business impact

6. Daily Operations & Reporting

  • Track job volumes, alert volumes, and incident metrics
  • Provide daily/weekly updates on:
    • Job execution status
    • Alert handling
    • Incident trends
  • Highlight risks, recurring issues, and improvement areas

7. Continuous Improvement

  • Identify false alerts / threshold issues and recommend optimization
  • Contribute to KB articles and runbook updates
  • Support automation and process improvements in batch operations

Skill Requirements

  • Control‑M (Batch scheduling, monitoring, job ordering)
  • ITSM tools (ServiceNow or equivalent)
  • Monitoring tools (Glass Table / dashboards)
  • Incident & Change Management

Other Requirements

null
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.