Analyst (Support & Operations)
India
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Job Description
Analyst (Support & Operations)
Bengaluru, Karnataka

Job Summary

Job Summary : Knowledge of Intune, Microsoft endpoint manager. Experience working on Windows, Mac OS. Experience in managing corporate devices (Windows, Mac, e-workplace), Mobility devices iPAD, iOS (Managed through Intune and MobileIron). BYOD devices configuration (Android, iOS platform), Laptop (Windows, Mac). Knowledge about Azure cloud and Azure AD is added advantage. Microsoft authenticator, Zscaler VPN troubleshooting experience welcome. Issue related to vendor devices and handling of INC and Service request must. Prior experience working with service desk added advantage. Handling end users over team\'s chat, email or call with excellent English communication is priority. Experience on Windows 10 and Windows 11. RSA secure ID token provisioning and issue handling (not mandatory) Basic knowledge of Network related issues desired. Knowledge of ACL (Access control list), policies of profile and device management (knowledge is anticipated not mandatory).
Job Responsibilities : Knowledge of Intune, Microsoft endpoint manager. Experience working on Windows, Mac OS. Experience in managing corporate devices (Windows, Mac, e-workplace), Mobility devices iPAD, iOS (Managed through Intune and MobileIron). BYOD devices configuration (Android, iOS platform), Laptop (Windows, Mac). Knowledge about Azure cloud and Azure AD is added advantage. Microsoft authenticator, Zscaler VPN troubleshooting experience welcome. Issue related to vendor devices and handling of INC and Service request must. Prior experience working with service desk added advantage. Handling end users over team\'s chat, email or call with excellent English communication is priority. Experience on Windows 10 and Windows 11. RSA secure ID token provisioning and issue handling (not mandatory) Basic knowledge of Network related issues desired. Knowledge of ACL (Access control list), policies of profile and device management (knowledge is anticipated not mandatory). 
Job Description : Knowledge of Intune, Microsoft endpoint manager. \\\\r\\\\nExperience working on Windows, Mac OS. \\\\r\\\\nExperience in managing corporate devices (Windows, Mac, e-workplace), Mobility devices iPAD, iOS (Managed through Intune and MobileIron). \\\\r\\\\nBYOD devices configuration (Android, iOS platform), Laptop (Windows, Mac). \\\\r\\\\nKnowledge about Azure cloud and Azure AD is added advantage. \\\\r\\\\nMicrosoft authenticator, Zscaler VPN troubleshooting experience welcome. \\\\r\\\\nIssue related to vendor devices and handling of INC and Service request must. \\\\r\\\\nPrior experience working with service desk added advantage. \\\\r\\\\nHandling end users over team\\\\\\\'s chat, email or call with excellent English communication is priority. \\\\r\\\\nExperience on Windows 10 and Windows 11. \\\\r\\\\nRSA secure ID token provisioning and issue handling (not mandatory) \\\\r\\\\nBasic knowledge of Network related issues desired. \\\\r\\\\nKnowledge of ACL (Access control list), policies of profile and device management (knowledge is anticipated not mandatory).\\\\r\\\\n 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : Knowledge of Intune, Microsoft endpoint manager. Experience working on Windows, Mac OS. Experience in managing corporate devices (Windows, Mac, e-workplace), Mobility devices iPAD, iOS (Managed through Intune and MobileIron). BYOD devices configuration (Android, iOS platform), Laptop (Windows, Mac). Knowledge about Azure cloud and Azure AD is added advantage. Microsoft authenticator, Zscaler VPN troubleshooting experience welcome. Issue related to vendor devices and handling of INC and Service request must. Prior experience working with service desk added advantage. Handling end users over team\'s chat, email or call with excellent English communication is priority. Experience on Windows 10 and Windows 11. RSA secure ID token provisioning and issue handling (not mandatory) Basic knowledge of Network related issues desired. Knowledge of ACL (Access control list), policies of profile and device management (knowledge is anticipated not mandatory).

Other Requirements

Other Requirement : Knowledge of Intune, Microsoft endpoint manager. Experience working on Windows, Mac OS. Experience in managing corporate devices (Windows, Mac, e-workplace), Mobility devices iPAD, iOS (Managed through Intune and MobileIron). BYOD devices configuration (Android, iOS platform), Laptop (Windows, Mac). Knowledge about Azure cloud and Azure AD is added advantage. Microsoft authenticator, Zscaler VPN troubleshooting experience welcome. Issue related to vendor devices and handling of INC and Service request must. Prior experience working with service desk added advantage. Handling end users over team\'s chat, email or call with excellent English communication is priority. Experience on Windows 10 and Windows 11. RSA secure ID token provisioning and issue handling (not mandatory) Basic knowledge of Network related issues desired. Knowledge of ACL (Access control list), policies of profile and device management (knowledge is anticipated not mandatory).
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.