Analyst (Support & Operations)

India
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Job Description

Analyst (Support & Operations)

Nagpur, Maharashtra

Job Summary

Manage and support secure user access across enterprise systems and applications.
Access Management: Provision, modify, review, and revoke accounts, roles, groups, and entitlements.
Operations: Handle onboarding, transfers, offboarding, password administration, incidents, and requests within SLA.
Security: Enforce access policies, maintain audit trails, support compliance reviews, and remediate risks.
Skills: IAM, Active Directory, Entra ID, RBAC, ServiceNow, access certification, SSPR, and preferably PowerShell.
Experience & KPIs: Bachelor’s degree with 2+ years’ relevant experience; measured on accuracy, SLA adherence, review completion, and compliance

Key Responsibilities

Manage and support secure user access across enterprise systems and applications.
Access Management: Provision, modify, review, and revoke accounts, roles, groups, and entitlements.
Operations: Handle onboarding, transfers, offboarding, password administration, incidents, and requests within SLA.
Security: Enforce access policies, maintain audit trails, support compliance reviews, and remediate risks.
Skills: IAM, Active Directory, Entra ID, RBAC, ServiceNow, access certification, SSPR, and preferably PowerShell.
Experience & KPIs: Bachelor’s degree with 2+ years’ relevant experience; measured on accuracy, SLA adherence, review completion, and compliance

Skill Requirements

Manage and support secure user access across enterprise systems and applications.
Access Management: Provision, modify, review, and revoke accounts, roles, groups, and entitlements.
Operations: Handle onboarding, transfers, offboarding, password administration, incidents, and requests within SLA.
Security: Enforce access policies, maintain audit trails, support compliance reviews, and remediate risks.
Skills: IAM, Active Directory, Entra ID, RBAC, ServiceNow, access certification, SSPR, and preferably PowerShell.
Experience & KPIs: Bachelor’s degree with 2+ years’ relevant experience; measured on accuracy, SLA adherence, review completion, and compliance

Other Requirements

Manage and support secure user access across enterprise systems and applications.
Access Management: Provision, modify, review, and revoke accounts, roles, groups, and entitlements.
Operations: Handle onboarding, transfers, offboarding, password administration, incidents, and requests within SLA.
Security: Enforce access policies, maintain audit trails, support compliance reviews, and remediate risks.
Skills: IAM, Active Directory, Entra ID, RBAC, ServiceNow, access certification, SSPR, and preferably PowerShell.
Experience & KPIs: Bachelor’s degree with 2+ years’ relevant experience; measured on accuracy, SLA adherence, review completion, and compliance
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.