Job Summary
Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.
Key Responsibilities
Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.
Skill Requirements
Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.
Other Requirements
Provide L1 operational support for Linux servers, primarily RHEL/CentOS environments. Monitor server health, availability, CPU, memory, filesystem and disk utilization. Perform user/group administration, password management and basic access-related activities. Handle filesystem, service, process and basic network troubleshooting. Perform routine patching and OS maintenance activities as per defined procedures. Troubleshoot basic boot, connectivity and system-performance issues. Monitor alerts and take initial corrective actions based on SOPs/runbooks. Handle incidents and service requests within defined SLA timelines. Execute approved standard changes and operational activities. Perform basic backup/recovery checks and scheduled health checks. Escalate complex technical issues to Linux L2/L3 teams with proper troubleshooting details. Maintain incident, change and operational documentation in ServiceNow. Follow ITIL processes, security standards and production change controls.