Analyst (Support & Operations)
Brazil
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Job Description
Analyst (Support & Operations)
Others, São Paulo

Job Summary

Required Qualifications: \r\n• Bachelor’s degree preferred. \r\n• Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies: \r\no Windows 10 Operating System advanced troubleshooting; \r\no Proficient using Windows registry; \r\no MDM and Mobile Web Apps, iOS, etc.; \r\no General knowledge of Microsoft Intune; \r\no Microsoft Office 365 advanced troubleshooting and license issues; \r\no Experience with Windows Active Directory; \r\no Virtual Desktop (“VDI”) configuration and troubleshooting; \r\no Virtual Private Network (“VPN”) configuration and troubleshooting; \r\no Experience with ServiceNow or similar ticketing system; and \r\no Experience resolving issues remotely using Remote Desktop or similar tool. \r\n• Strong customer service skills. \r\n• General IT knowledge / troubleshooting skills. \r\n• Experience in desktop and notebook hardware, operating systems and desktop software.  \r\n• Demonstrates strong analytical and problem-solving skills. \r\n• Ability to work as part of a large global team, collaborating with peers to find solutions. \r\n• Ability to work at a fast pace, making decisions and working towards resolution of an issue. \r\n• Strong written and verbal communication skills. \r\nPreferred Qualifications: \r\n• Support Certifications, desired: \r\no CompTIA A+ \r\n

Key Responsibilities

Required Qualifications: \r\n• Bachelor’s degree preferred. \r\n• Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies: \r\no Windows 10 Operating System advanced troubleshooting; \r\no Proficient using Windows registry; \r\no MDM and Mobile Web Apps, iOS, etc.; \r\no General knowledge of Microsoft Intune; \r\no Microsoft Office 365 advanced troubleshooting and license issues; \r\no Experience with Windows Active Directory; \r\no Virtual Desktop (“VDI”) configuration and troubleshooting; \r\no Virtual Private Network (“VPN”) configuration and troubleshooting; \r\no Experience with ServiceNow or similar ticketing system; and \r\no Experience resolving issues remotely using Remote Desktop or similar tool. \r\n• Strong customer service skills. \r\n• General IT knowledge / troubleshooting skills. \r\n• Experience in desktop and notebook hardware, operating systems and desktop software.  \r\n• Demonstrates strong analytical and problem-solving skills. \r\n• Ability to work as part of a large global team, collaborating with peers to find solutions. \r\n• Ability to work at a fast pace, making decisions and working towards resolution of an issue. \r\n• Strong written and verbal communication skills. \r\nPreferred Qualifications: \r\n• Support Certifications, desired: \r\no CompTIA A+ \r\n

Skill Requirements

Service Desk Analyst - 5+ Yrs Experience

 

Other Requirements

Comptia A+, ServiceNOW, Amazon Connect
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.