Analyst (Support & Operations)
India
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Job Description
Analyst (Support & Operations)
Others, Maharashtra

Job Summary

The Service Desk Analyst serves as the first point of contact for users, providing L1/L1.5 technical support via chat and voice channels while ensuring adherence to ITIL processes, SLA commitments, and information security standards.

Key Responsibilities

 The Service Desk Analyst serves as the first point of contact for users, providing L1/L1.5 technical support via chat and voice channels while ensuring adherence to ITIL processes, SLA commitments, and information security standards.

Skill Requirements

Experience in Service Desk / Help Desk operations (L1/L1.5). \r\n• Strong chat and voice support skills. \r\n• Knowledge of ITIL Incident and Request Management. \r\n• Experience with ticketing tools such as ServiceNow. \r\n• Strong communication and customer service skills.

Other Requirements

Bachelor’s degree or equivalent experience preferred.\r\n1–4 years of experience in an enterprise service desk environment.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.