Analyst (Support & Operations)
India
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Job Description
Analyst (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Job Summary : Remote Desktop Support RCC Support

Job Role : SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services 

 

Key Responsibilities

Job Responsibilities : • Provide remote desktop support to clients, troubleshooting and resolving technical issues. • Assist clients with software installations, configurations, and updates. • Monitor and maintain client systems to ensure optimal performance. • Collaborate with other IT professionals to resolve complex technical problems. • Document and track support requests, ensuring timely resolution. • Provide excellent customer service and maintain a high level of client satisfaction.

Skill Requirements

Skill Requirement : • Proven experience in remote desktop support or a similar role. • Strong knowledge of Windows and Mac operating systems. • Familiarity with remote desktop tools and software. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong attention to detail and organizational skills.

Other Requirements

Job Description : • Experience with RCC (Remote Control Center) support.

Other Requirement : • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.