Analyst (Support & Operations)
India
Apply now
Job Description
Analyst (Support & Operations)
Noida, Uttar Pradesh

Job Summary

help users with computer problems, reset passwords, and set up new equipment

Key Responsibilities

Answer Questions: Take calls, chats, or emails from users who need tech help.Fix Problems: Troubleshoot and solve issues with software and hardware.Track Issues: Log all requests into a ticket system. A ticket is a digital log that tracks a problem until it is solved.Manage Accounts: Help users log into their accounts or reset locked passwords.Set Up Devices: Prepare new computers, phones, and programs for employees

Skill Requirements

Tech Knowledge: A good understanding of computer networks and programs like Microsoft 365.Communication: The ability to explain hard tech ideas to regular users in simple words.Patience: Staying calm when users are frustrated because their tech is not working

Other Requirements

NA
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.