Job Summary
Job Summary : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy
Job Description : *Managing Service-now GAM queue for requests and incidents.\\\\r\\\\n*Creation, modification and updating users account via unified service management tool.\\\\r\\\\n*Provisioning Admin rights on users PC via CyberArk.\\\\r\\\\n*Provisioning additional access services such as VPN, Pushmail and Internet access.\\\\r\\\\n*Access management of network share drives.\\\\r\\\\nCreation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups.\\\\r\\\\n*Liaising with vendor for vendor specific requests.\\\\r\\\\n*Liaising/Following-up with users for approvals and update on request status via email, chat and phone.\\\\r\\\\n*Participating in the team to complete Ad-hoc/bulk tasks.\\\\r\\\\n*Propose Knowledge Base articles and bridging the Knowledge GAP.\\\\r\\\\n*SLA adherence of all Incident tickets and Request Tasks for closure\\\\r\\\\n*24X7 operations with rotational Shifts.\\\\r\\\\n**Mandatory to work from office for all new joiners as per company policy.*Managing Service-now GAM queue for requests and incidents.\\\\r\\\\n*Creation, modification and updating users account via unified service management tool.\\\\r\\\\n*Provisioning Admin rights on users PC via CyberArk.\\\\r\\\\n*Provisioning additional access services such as VPN, Pushmail and Internet access.\\\\r\\\\n*Access management of network share drives.\\\\r\\\\nCreation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups.\\\\r\\\\n*Liaising with vendor for vendor specific requests.\\\\r\\\\n*Liaising/Following-up with users for approvals and update on request status via email, chat and phone.\\\\r\\\\n*Participating in the team to complete Ad-hoc/bulk tasks.\\\\r\\\\n*Propose Knowledge Base articles and bridging the Knowledge GAP.\\\\r\\\\n*SLA adherence of all Incident tickets and Request Tasks for closure\\\\r\\\\n*24X7 operations with rotational Shifts.\\\\r\\\\n**Mandatory to work from office for all new joiners as per company policy.
Key Responsibilities
Job Responsibilities : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy.
Skill Requirements
Skill Requirement : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy.
Other Requirements
Other Requirement : *Managing Service-now GAM queue for requests and incidents. *Creation, modification and updating users account via unified service management tool. *Provisioning Admin rights on users PC via CyberArk. *Provisioning additional access services such as VPN, Pushmail and Internet access. *Access management of network share drives. Creation, modification and updating Active Directory (AD) access groups; Security and Distributions AD groups. *Liaising with vendor for vendor specific requests. *Liaising/Following-up with users for approvals and update on request status via email, chat and phone. *Participating in the team to complete Ad-hoc/bulk tasks. *Propose Knowledge Base articles and bridging the Knowledge GAP. *SLA adherence of all Incident tickets and Request Tasks for closure *24X7 operations with rotational Shifts. **Mandatory to work from office for all new joiners as per company policy.