Analyst (Support & Operations)
India
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Job Description
Analyst (Support & Operations)
Hyderabad, Telangana

Job Summary

SNOW developer

Key Responsibilities

 Application Development & Customization.Design, develop, and customize ServiceNow applications based on business requirements.Configure forms, tables, workflows, catalogs, and portals.Create and maintain custom modules within the ServiceNow platform.

2. Scripting & Automation Develop Client Scripts, Business Rules, UI Actions, Script Includes, and Scheduled Jobs.Automate business processes using Flow Designer and Workflow tools.Optimize existing scripts for performance and scalability.

3. ServiceNow Administration.Configure users, roles, groups, and access controls (ACLs).Manage update sets, migrations, and platform upgrades.Maintain platform health, performance, and security.

4. Integration Development Develop and support integrations with third-party applications using REST/SOAP APIs.Configure Integration Hub and MID Servers.Enable data exchange between ServiceNow and enterprise systems such as Azure AD, Microsoft 365, SAP, and monitoring tools.

5. ITSM Process Implementation Implement and enhance Incident, Problem, Change, Request, and Knowledge Management processes.Align ServiceNow solutions with ITIL best practices.Support process improvements and automation initiatives.

6. CMDB & Asset Management Maintain CMDB data integrity and service mapping. Develop Discovery and integration solutions to populate configuration data. Support IT Asset Management (ITAM) initiatives.

7. Service Portal & User Experience Develop and maintain Service Portals and Employee Center portals. Create custom widgets and improved user interfaces. Enhance end-user experience through intuitive designs.

8. Testing & Deployment Perform unit testing, system testing, and User Acceptance Testing (UAT) support. Manage code promotion across Development, Test, and Production environments. Ensure successful deployment with minimal business impact. 

Skill Requirements

ServiceNow Architecture Tables, Forms, Fields, and Records Application Navigator Update Sets Scoped Applications Service Catalog Knowledge Management 

Other Requirements

Troubleshooting & Support Analyze and resolve platform issues and defects. Provide L2/L3 support for complex ServiceNow incidents. Monitor platform performance and implement corrective actions.

10. Documentation & Collaboration Prepare technical design documents, SOPs, and knowledge articles. Work closely with business analysts, architects, and stakeholders. Participate in Agile ceremonies, sprint planning, and code reviews. 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.