Analyst (Support & Operations)
India
Job Description
Analyst (Support & Operations)
Bangalore, Karnataka

Job Summary

Job Responsibilities : DevSecOps Architecture & Strategy • Design, Lead the architecture, implementation, and continuous evolution of the organization’s DevSecOps framework. • Define and enforce security standards across the Software Development Lifecycle (SDLC). • Design scalable security automation within CI/CD pipelines and development workflows. • Establish enterprise DevSecOps governance models, standards, and best practices. • Evaluate and implement modern application security capabilities integrated within DevOps platforms. DevSecOps Platform Engineering • Design and implement a scalable DevSecOps platform architecture integrating application security, infrastructure security, container security, and cloud security controls directly into CI/CD pipelines. • Establish security guardrails and reusable pipeline templates to standardize secure development practices across engineering teams. • Build reusable DevSecOps automation frameworks to enable consistent security enforcement across multiple projects and environments. Security Findings Investigation & Root Cause Analysis • Lead investigation and triage of security findings from cloud security platforms and DevOps security integrations. • Perform deep root cause analysis across source code, pipelines, dependencies, container images, and infrastructure configurations. • Backtrack security findings to their originating component including code commits, dependency updates, container builds, pipeline configurations, or infrastructure deployments. • Implement long-term remediation strategies to eliminate recurring vulnerabilities. • Establish structured vulnerability management workflows and prioritization frameworks. CI/CD Security Engineering • Architect and implement security controls integrated within CI/CD pipelines. • Embed automated security validation within build, test, and release pipelines. • Implement security gates and policy enforcement mechanisms to prevent vulnerable artifacts from progressing through the pipeline. • Optimize pipeline security workflows while maintaining development velocity. • Ensure secure artifact generation, storage, and promotion across pipeline stages. Application Security Automation • Implement automated static code analysis integrated into CI/CD pipelines. • Identify vulnerabilities within application source code across multiple programming languages. • Establish vulnerability severity thresholds and quality gates within pipelines. • Provide developers with actionable security insights and remediation guidance. • Integrate advanced application security scanning capabilities across repositories. • Configure and maintain enterprise-grade application security scanning platforms integrated with development workflows. Open Source & Dependency Security • Implement automated dependency analysis to identify vulnerabilities in open-source libraries and third-party components. • Establish governance and monitoring for third-party component security risks. • Define remediation strategies including upgrades, patches, and risk mitigation plans. • Maintain visibility into dependency usage across development teams. Software Supply Chain Security • Implement security controls to protect the software supply chain, including dependency verification and artifact integrity validation. • Establish processes for software component traceability and secure artifact management across build and release pipelines. • Implement and maintain Software Bill of Materials (SBOM) generation for application dependencies. Container Security • Def

Key Responsibilities

1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.

Skill Requirements

Skill Requirement : • 8+ years of experience in DevOps, DevSecOps, or application security engineering. • Proven experience implementing DevSecOps practices at scale in enterprise environments. • Experience leading security automation initiatives within CI/CD ecosystems. DevOps & CI/CD Security • Strong expertise in Azure DevOps pipeline architecture and CI/CD security implementation. • Experience analyzing and remediating security findings from Azure DevOps security integrations and cloud security platforms. • Ability to trace vulnerabilities back to code, pipeline configurations, or deployment artifacts. • Experience implementing security gates and automated security checks within CI/CD pipelines. • Strong understanding of pipeline artifact security, secrets management, and secure build processes. Infrastructure as Code & Terraform • Strong experience working with Terraform for infrastructure provisioning. • Experience implementing security validation for Infrastructure as Code deployments. • Understanding of Terraform state management, module security, and secret handling. • Experience integrating IaC security checks within CI/CD pipelines. Advanced Application Security Platforms • Experience implementing automated static application security testing integrated within CI/CD pipelines. • Experience implementing software composition analysis to detect vulnerabilities in open-source dependencies. • Experience integrating enterprise-grade application security scanning platforms within development workflows. • Understanding of code flow analysis, data flow tracking, and vulnerability path analysis in large codebases. • Experience tuning security scanning results to reduce false positives and improve developer adoption. • Experience configuring security policies, severity thresholds, and remediation workflows within application security platforms. Container & Cloud Security • Strong experience securing containerized workloads. • Experience implementing container image vulnerability scanning within CI/CD pipelines. • Knowledge of secure container image build practices and minimal image strategies. • Experience securing container orchestration environments (Kubernetes or similar). • Experience working with Azure cloud security monitoring platforms. Security Governance & DevSecOps Frameworks • Experience implementing enterprise DevSecOps frameworks. • Experience integrating multiple security tools into CI/CD pipelines. • Knowledge of vulnerability management frameworks and risk prioritization models. • Experience defining security policies, governance models, and compliance controls. • Experience implementing policy-as-code frameworks for infrastructure governance. Development & Infrastructure • Familiarity with programming languages such as Java, .NET, Python, or JavaScript. • Strong experience with Git-based development workflows. • Experience with cloud-native architectures and infrastructure automation. Key Success Indicators • Significant reduction in recurring security findings. • Faster vulnerability remediation across development teams. • Improved security posture across CI/CD pipelines, containers, infrastructure, and cloud environments. • Adoption of secure development practices across engineering teams. • Mature and scalable DevSecOps framework implemented across the organization

Other Requirements

Other Requirement : Developer Security Leadership • Mentor engineering teams on secure development practices. • Provide guidance on vulnerability remediation and secure architecture patterns. • Develop security standards, documentation, and best practice guidelines. • Promote and drive a security-first engineering culture across the organization

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.