Analyst (Support & Operations)
Brazil
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Job Description
Analyst (Support & Operations)
Others, São Paulo

Job Summary

Required Qualifications: \r\n• Bachelor’s degree preferred. \r\n• Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies: \r\no Windows 10 Operating System advanced troubleshooting; \r\no Proficient using Windows registry; \r\no MDM and Mobile Web Apps, iOS, etc.; \r\no General knowledge of Microsoft Intune; \r\no Microsoft Office 365 advanced troubleshooting and license issues; \r\no Experience with Windows Active Directory; \r\no Virtual Desktop (“VDI”) configuration and troubleshooting; \r\no Virtual Private Network (“VPN”) configuration and troubleshooting; \r\no Experience with ServiceNow or similar ticketing system; and \r\no Experience resolving issues remotely using Remote Desktop or similar tool. \r\n• Strong customer service skills. \r\n• General IT knowledge / troubleshooting skills. \r\n• Experience in desktop and notebook hardware, operating systems and desktop software.  \r\n• Demonstrates strong analytical and problem-solving skills. \r\n• Ability to work as part of a large global team, collaborating with peers to find solutions. \r\n• Ability to work at a fast pace, making decisions and working towards resolution of an issue. \r\n• Strong written and verbal communication skills. \r\nPreferred Qualifications: \r\n• Support Certifications, desired: \r\no CompTIA A+ \r\n

Key Responsibilities

Required Qualifications: \r\n• Bachelor’s degree preferred. \r\n• Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies: \r\no Windows 10 Operating System advanced troubleshooting; \r\no Proficient using Windows registry; \r\no MDM and Mobile Web Apps, iOS, etc.; \r\no General knowledge of Microsoft Intune; \r\no Microsoft Office 365 advanced troubleshooting and license issues; \r\no Experience with Windows Active Directory; \r\no Virtual Desktop (“VDI”) configuration and troubleshooting; \r\no Virtual Private Network (“VPN”) configuration and troubleshooting; \r\no Experience with ServiceNow or similar ticketing system; and \r\no Experience resolving issues remotely using Remote Desktop or similar tool. \r\n• Strong customer service skills. \r\n• General IT knowledge / troubleshooting skills. \r\n• Experience in desktop and notebook hardware, operating systems and desktop software.  \r\n• Demonstrates strong analytical and problem-solving skills. \r\n• Ability to work as part of a large global team, collaborating with peers to find solutions. \r\n• Ability to work at a fast pace, making decisions and working towards resolution of an issue. \r\n• Strong written and verbal communication skills. \r\nPreferred Qualifications: \r\n• Support Certifications, desired: \r\no CompTIA A+ \r\n

Skill Requirements

Service Desk Analyst - 5+ Yrs Experience

Other Requirements

Comptia A+, ServiceNOW, Amazon Connect
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.