Job Summary
• Provide support and maintenance to existing management information systems (MIS).
• Develop MIS system for customer management and internal communication
• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Generate and distribute management reports in accurate and timely manner
• Perform data analysis for generating reports on periodic basis
• Generate both periodic and ad hoc reports as needed
Key Responsibilities
• Provide support and maintenance to existing management information systems (MIS).
• Develop MIS system for customer management and internal communication
• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Generate and distribute management reports in accurate and timely manner
• Perform data analysis for generating reports on periodic basis
• Generate both periodic and ad hoc reports as needed
Skill Requirements
•.Analytical experience required
• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
•. Sound business decision-making ability
• Ability to handle multiple projects simultaneously and to prioritize and handle several tasks at once with multiple deadlines
• Ability to communicate with people of various technical and business backgrounds
•.1-3 years of experience in the BPO industry preferred
• Attention to detail & high level of accuracy