Analyst (Support & Operations)
India
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Job Description
Analyst (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

 AS400 - L1 - Batch Operations

Key Responsibilities

Job Monitoring: Actively monitor job queues, subsystem activity, and job status (e.g., active, held, message wait) using command line or monitoring tools like [Robot Schedule] or IBM BRMS. Batch Processing: Execute and verify scheduled daily, weekly, and monthly batch jobs (e.g., data transfers, file updates, reports) according to job procedures. Message Handling: Monitor system console for messages (MSGW), providing standard responses or escalating to L2/applications teams. Troubleshooting & Rerunning: Identify failed jobs (Job log analysis), perform manual reruns, and manage job dependencies. System Maintenance: Perform routine system tasks such as backups and IPLs (Initial Program Loads).

Skill Requirements

AS/400 Operations: Strong familiarity with IBM i commands (WRKJOB, WRKJOBQ, WRKSBS, DSPJOBLOG).Batch Scheduling Tools: Experience with scheduling software such as [Robot/SCHEDULE], [Cron], or IBM Job Scheduler. Technical Familiarity: Understanding of CL (Command Language) programs, library management, and spooled file handling. Support & Documentation: Proven experience in L1 technical support, shift rotation (24x7), and ITIL incident management.

Other Requirements

ITIL
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.