Analyst (Support & Operations)
India
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Job Description
Analyst (Support & Operations)
Noida, Uttar Pradesh

Job Summary

HCL CSFC can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. 

CSFC Noida is looking for an experienced Endpoint security professional candidate to join its team. 

Key Responsibilities

Candidate Persona  

  • Ability to work with very large and complex network. 
  • Self-motivated individual and creative thinker who will take ownership of tasks and projects, able to work with the team, and manages tasks effectively and has a proven track record of consist and organized outputs.  
  • The ideal candidate will demonstrate an eagerness to understand complex problems and requirements, an aptitude for translating these problems into workable designs and solutions, and will possess a keen eye for detail. 
  • This position is based in Noida, India  

Skills Required 0 to 2.5 years’ for L1, 4+ years’ for L2 8+ years for L3: Hands-on experience in 2 or more of the endpoint security technologies 

  • Configuration & Management of Akamai (WAF, Botnet Management), CrowdStrike (EDR), Tripwire (FIM), Symantec Endpoint Protection (SEP 12.x & 14.x), HIPS 
  • Act in capacity as a Subject Matter Expert to other projects in Global Security operations Center for end-point technologies. 
  • Troubleshoot Antivirus issues such as virus outbreaks, virus definition issues 
  • Resolution of Incident/problem/request logs within contracted SLA targets and working with Help Desk Analysts to ensure users are regularly updated. 
  • Good knowledge of Backup/Recovery of Antivirus or EDR server, DLP, WAF. 
  • Excellent troubleshooting skills in resolving any end-point related issues. 
  • Willingness to work in 24*7 environments 
  • Desirable certifications: WAF, EDR Solution, FIM, DLP, Symantec Endpoint Protection (12.x & 14.x), HIPS, SEP, CrowdStrike 
  • Implementation, configuration and troubleshooting Anti-virus software  
  • Experience in maintaining AV sites, AV client maintenance strategy 

Soft skills 

  • Shall have good verbal/written communication skills 
  • Should be willing to work in 24x7 environments 
  • From time to time travel opportunities may be assigned 
  • Incumbent should carry continual system improvement mindset and able to demonstrate in work. 
  • Client facing technical analysis report and presentation skills 

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.