Analyst (Support & Operations)
Canada
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Job Description
Analyst (Support & Operations)
Mississauga, Ontario

Job Summary

The Desk Side Support Engineer is responsible for providing onsite and remote technical support to end users for desktops, laptops, mobile devices, operating systems, business applications, conferencing equipment, and IT peripherals. The role ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adherence to SLA commitments. Based on internal service descriptions, the role includes onsite troubleshooting of hardware, software, imaging, deployment, and VIP support activities.

Key Responsibilities

 Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals. Diagnose and resolve hardware, software, OS, and application-related issues. Install, configure, upgrade, and maintain Windows operating systems and standard enterprise applications. Perform desktop/laptop imaging, re-imaging, and software deployment activities. Support meeting rooms, video conferencing systems, and collaboration tools. Handle IMAC activities (Install, Move, Add, Change). Provide VIP/executive support with prioritized troubleshooting and resolution. Manage user accounts, access requests, and onboarding/offboarding activities. Coordinate hardware warranty repairs and replacement activities. Maintain asset inventory and update asset management systems. Support SCCM/Endpoint Management deployments and patch rollouts.

Skill Requirements

Desk Side Support

Other Requirements

Desk Side Support
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.