Analyst (Support & Operations)
Malaysia
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Job Description
Analyst (Support & Operations)
Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Summary

  • Customer Support: Respond to inquiries, complaints, and “how‑to” questions via phone, email, live chat.

  • Language Services: Communicate in both Korean and English, translate service materials, and adapt responses to cultural and linguistic needs.

Key Responsibilities

  • Technical Support (Level 1): Troubleshoot hardware (laptops, desktops, printers, iPads), software issues, reset passwords, and guide users on basic operations

Skill Requirements

  • Issue Resolution: Identify and diagnose problems, apply documented processes, escalate unresolved issues with proper documentation, and ensure closure of tickets

Other Requirements

  • Customer Experience: Maintain high service standards, follow up on resolutions, and gather feedback to improve processes

  • Record Keeping: Log all interactions, categorize and document issues, and update customer accounts.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.