Analyst - English, Arabic, Microsoft Windows
India
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Job Description
Analyst - English, Arabic, Microsoft Windows
Chennai, Tamil Nadu

Job Summary

1. Must have two (2) years\' experience in the computer field 2. Must have a working knowledge of WBG\'s standard business applications as described in section 2.1.2. 3. Ability to learn the WBG business and technical environment with the goal of increasing first-call resolution rates 4. Work effectively as a team member

Key Responsibilities

 5. Proficient typing skills (minimum of 40 WPM) 6. Have an excellent customer service approach to dealing with people at all levels within the WBG 7. Have the exceptional ability to diffuse volatile situations when distressed or irate customers call for support. 8. Analyze and breakdown an incident, using previous experience to reach the root cause.

Skill Requirements

9. Use initiative to find ways of solving incidents and building knowledge. 10. Listen to a caller explain an incident and determine the probable cause; take the caller through a step-by-step problem determination procedure via the telephone 11. ITSM / ITIL Foundations within 90 days of assignment to the World Bank.

Other Requirements

12. Problem Solving: 12. 1. Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.