Analyst - English, French, Microsoft Windows
India
Apply now
Job Description
Analyst - English, French, Microsoft Windows
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Graduate Engineer Trainee (Service Desk Analyst) responsible for providing Level 1 technical support to end users across Windows environments via phone, chat, and email. Acts as the first point of contact (SPOC) for incident logging, troubleshooting, and service requests, ensuring timely resolution or accurate escalation while maintaining high customer satisfaction.

Key Responsibilities

Provide first-level (L1) support for incidents and service requests related to Windows OS, Office applications, and basic IT services Act as Single Point of Contact (SPOC) for all user queries via phone, chat, or email [Groupe CAT...SOW-070621 | Word] Log, categorize, prioritize, and track tickets in ITSM tools (e.g., ServiceNow) Perform basic troubleshooting and initial diagnosis using knowledge base and scripts

Skill Requirements

Windows OS, MS Office, basic troubleshooting ITIL basics & ticketing tools (ServiceNow) Strong English + French communication Customer handling & ticket management Basic networking & user account support

Other Requirements

Willingness to work in 24x7 rotational shifts Basic understanding of ITIL, Windows, Networking fundamentals Strong communication and customer handling skills
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.