Analyst - LTC - Cash Apps
India
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Job Description
Analyst - LTC - Cash Apps
Banglore, Karnataka

Job Summary

This role focuses on optimizing cash application processes by accurately processing payments, reconciling accounts, and maintaining precise transaction records. The individual is expected to deliver strong customer support, assist in resolving discrepancies, and contribute to process improvements through data-driven analyses, ensuring efficient business operations within the assigned project.

Key Responsibilities

1. Process customer payments using cash application tools and ERP systems to ensure accurate posting to open invoices.
2. Reconcile customer accounts by utilizing spreadsheets and reconciliation software to identify and resolve discrepancies in payment allocations.
3. Maintain transaction records by updating customer account information in the cash applications module and generating reports for audit and management review.
4. Address customer inquiries related to cash applications using ticketing systems and email, ensuring timely and effective resolution.
5. Collaborate with accounts receivable and customer service teams to resolve cash application issues using internal communication platforms.
6. Assist in identifying root causes of process inefficiencies by analyzing transaction data using business intelligence tools, supporting the implementation of enhancements.
7. Support the creation of business reports and analyses with data visualization tools to monitor cash application metrics and overall business health.
8. Contribute to documenting business requirements for workflow improvements to enhance customer satisfaction and operational functionality.

Skill Requirements

1. Foundational Knowledge Of Cash Application Processes And Erp Or Accounting Platforms.
2. Familiarity With Account Reconciliation Techniques And Spreadsheet Tools.
3. Basic Understanding Of Reporting And Data Analysis Using Business Intelligence Tools.
4. Good Customer Service And Communication Skills For Addressing PaymentRelated Inquiries.
5. Ability To Follow Standard Procedures For Maintaining Accurate Transaction Records.
6. Fundamental Skills In Identifying Process Issues And Supporting Improvement Initiatives.

Other Requirements

1. Optional: Certification in Accounts Receivable, Cash Application, or related finance processes (e.g., AR Certification from IOFM) is valuable.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.