Analyst - Billing/Invoicing Lead to cash
Ireland
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Job Description
Analyst - Billing/Invoicing Lead to cash
Dublin, Leinster

Job Summary

Technical Support Analyst – IAM (Identity Access Management)

 

 

Key Responsibilities

Key Responsibilities

  • Issue Resolution: Serve as the primary point of contact for resolving high-level access barriers, utilizing technical knowledge to unblock users across various product areas.
  • Infrastructure Navigation: Navigate and manage complex identity landscapes, leveraging tools like IAM frameworks, ServiceNow, and CyberArk to ensure secure provisioning.
  • Operational Rigor: Maintain meticulous documentation of access logs and audit trails to support global risk and legal requirements.
  • Identity Governance: Assist in the enforcement of "Least Privilege" access models across diverse technical environments.
  • SLA/SLO Adherence: Ensuring all support tickets and requests are handled within defined timelines and at a high quality.
  • Cross-Functional Communication: Facilitate clear communication between Security, Engineering, and Vendor teams to resolve systemic access issues as in when required.

Reporting: Synthesize operational data into clear, actionable insights for leads and stakeholders to improve the overall support ecosystem

Skill Requirements

Minimum Skills & Experience

Educational Background:

  • Bachelor’s degree in computer science, Information Systems, or a related technical field.

 

 

Professional Experience:

  • 3–4 years of experience in Identity & Access Management (IAM) or Technical Support roles.
  • Proven experience in a high-level Helpdesk or Technical Consultation environment.
  • Experience with vendor control frameworks and Information Security auditing.

Technical Toolset:

  • Good to have proficiency in SQL and Command Line Interfaces (CLI) for data extraction and troubleshooting.
  • Good hands on Google Workspace (specifically Sheets and Pivot Tables) for reporting.
  • Familiarity with IAM tools like SailPoint, CyberArk, or ServiceNow is highly preferred.

Soft Skills:

  • Excellent communication skills with the ability to explain technical risks in simple business terms.
  • A proactive mindset with the ability to work independently in a fast-paced environment.



Other Requirements

1. B.Com/Bba Or Equivalent Graduation (Relevant To Location)
2. Optional Certifications In Billing And Invoicing, Or Relevant Erp Tools Are Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.