Analyst - Billing/Invoicing Lead to cash
Portugal
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Job Description
Analyst - Billing/Invoicing Lead to cash
Lisboa, Lisboa

Job Summary

24/7 on shifts support for Supply Chain customers. Main responsibilities on the role is to provide customer service support on, but not limited to Calls, Chats, Tickets, Emails and other tools that may be provided for customer and internal communication.

The support will be for Global customers.

Key Responsibilities

  • Adhering to all given SLAs (Service Level Agreements) and KPIs (Key performer indicators) who are due to constant change
  • Customer First mindset
  • Strong attention to details
  • Very good soft skills
  • To be able to work with minimum Supervision
  • Adaptive and eager to learn new procedures and processes
  • Handle customer queries, disputes and issues via phone and email required main language and English in a timely and professional manner.
  • Analyze customer feedback and provide actionable insights to improve service quality.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to resolve complex customer issues.
  • To follow all Risk and Compliance policies by the customer and HCL Tech Comfortable working night shifts and in a 24/7 work environment.
  • Excellent attention to detail and problem-solving skills.
  • Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
  • Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.
  • Perform any ad hoc activities as required including outside Supply Chain process
  • Supporting and using AI tools as per local HCL policy

Skill Requirements



Other Requirements

1. B.Com/Bba Or Equivalent Graduation (Relevant To Location)
2. Optional Certifications In Billing And Invoicing, Or Relevant Erp Tools Are Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.